Skip to content

Terms & Conditions

Conditions of Sale

The Barn Florist store is designed for professionals so please note that some of our products require professional handling and storing.

Due to the nature of our products there are no industry standards on any weights or dimensions. All our products are sourced from different growers at different times of the growing season and are bought in batches. Although we grade the majority of our products as best we can, please do not expect regularity or consistency on any of our products especially when buying from different batches and particularly outside of the growing season

Dried florals take up dyes in varying degrees of colour depending on the stage at which they were harvested, colour variation across the batch can be expected, whilst we try to grade all our products by colour and size some variation is to be expected. Barn Florist cannot be held accountable for any discrepancies on colour against online images or other bunches within the same batch.

Unless our products are sold by the stem you are buying ‘a bunch’. Any listed weights or quantities per wholesale bunch are offered as a guide only. We do not count the stems of each weighted bunch and weights are offered only as a rough guide. Barn Florist cannot be held accountable for any discrepancies on the number of stems or the weight of each bunch.

All lengths that are provided for bunches are an approximation of the majority of the bunch, some may longer and some may be shorter. Short stems are not considered to be a fault (this does not apply to breakages).

A natural degree of variance can be expected against the product listing and image on our website. No credits or compensation will be issued in the event of natural variations associated with colour, stem length, bloom size, grade, shape or weight.

None of our products are intended for human or animal consumption so please do not eat them and keep them out of reach of children and animals. Some flowers and foliage can cause sensitive reactions in some people or may have sharp thorns so we recommend wearing gloves if you are unsure and washing your hands after handling. Barn Florist cannot be held accountable for injuries or harm caused by the handling our products.

The nature of flowers is to react to their environment and the floristry/floral design is dependant on the style of each florist. For these reasons amongst others: neither the company or the company’s employees can be held responsible for advice given regarding flower handling, stem quantities required or variety recommendations.

Cancellation Policy

  • Cancellations will be subject to a 2% handling fee
  • Orders cannot be cancelled if they have been shipped but you are free to return the products for a refund (please see our Returns & Refund Policy below). Please note we do not cover the cost to send products back to us
  • Please bear in mind that orders received before 1pm (Monday – Friday) are usually packed and collected the same day (excluding Bank Holidays)

Delivery Date

We mainly use DHL as our courier and they offer a next day service to the majority of mainland UK. However, please note that next day delivery is not guaranteed so please allow enough time to receive your order, we recommend at least three days. DHL offer a tracked service; on the evening of dispatch you should receive an email letting you know they have your parcel. On the morning of delivery you should receive another email giving you an estimated slot for delivery.

Orders placed before 1pm on Monday – Friday are usually packed and collected by our courier on the same day.

Orders placed on Friday before 1pm should arrive with you on Monday unless you select the premium Saturday service.

Orders placed between Friday (after 1pm) and Sunday will usually be shipped on Monday on a next day service.

For delivery to locations other than the mainland such as Isle of Man, Northern Ireland and the Shetland Isles this may take 2-3 days to arrive. Saturday deliveries are not guaranteed to these locations.

Please note that our couriers do not operate on Sundays or Bank Holidays for either dispatch or delivery.

Breakages

When buying wholesale flowers and foliage a small percentage of breakages are unfortunately possible. We recommend that you order more than you need as we cannot be held accountable for the quantities falling short of your requirements in the event of breakages.

We are happy to offer partial and full refunds for damaged products and broken stems. In the event of damage and/or broken stems, please send an email to help@barnflorist.co.uk within 48 hours of receipt of your products with the following information:

  • Order number
  • Minimum of three photos that clearly show the damage
  • Photo of the information on the end of the box that the products were delivered in
  • The name of the product and how many stems are affected
  • Description of the problem

Please note we are unable to offer refunds for damaged products or for quality issues if you were made aware of these issues before placing your order.

Returns & Refund Policy

We are happy to offer refunds for products you wish to return to us if you no longer need them or if you have changed your mind. If you wish to return any products can you please package them up safely and securely in the original packaging and send them back to us at the following address:

Barn Florist Returns
Unit 23, Woodbury Business Park
Woodbury
Devon
EX5 1AY

Please include the original delivery note that came with the order and please mark the products you are sending back on the sheet.

You have up to 14 days from the date you received the products to notify us that you wish to return them. You then have a further 14 days from the date you notified us to return the products. To notify us that you wish to return any products please email us at help@barnflorist.co.uk

Refunds will be issued on receipt of returned products in a saleable condition. Please note that we will not issue refunds for any products that have been damaged in transit due to poor or unsuitable packing.

The cost of returning unwanted products is to be paid for by the customer. We recommend using a signed for or tracked service as we are unable to refund products that we do not receive.

Terms of Service (The Small Print)

Overview

Section 1 - Online Store Terms

Section 2 - General Conditions

Section 3 - Accuracy, Completeness and Timeliness of Information

Section 4 - Modifications to the Service and Prices

Section 5 - Products or Services (if applicable)

Section 6 - Accuracy of Billing and Account Information

Section 7 - Optional Tools

Section 8 - Third-party Links

Section 9 - User Comments, Feedback and Other Submissions

Section 10 - Personal Information

Section 11 - Errors, Inaccuracies and Omissions

Section 12 - Prohibited Uses

Section 13 - Disclaimer of Warranties; Limitation of Liability

Section 14 - Indemnification

Section 15 - Severability

Section 16 - Termination

Section 17 - Entire Agreement

Section 18 - Governing Law

Section 19 - Changes to Terms of Service

Section 20 - Contact Information