Yes, we are happy to offer refunds for products you wish to return to us if you no longer need them or if you have changed your mind. If you wish to return any products can you please package them up safely and securely in the original packaging and send them back to us at the following address:
Barn Florist Returns Unit 23, Woodbury Business Park Woodbury Devon EX5 1AY
Please include the original delivery note that came with the order and please mark the products you are sending back on the sheet.
You have up to 14 days from the date you received the products to notify us that you wish to return them. You then have a further 14 days from the date you notified us to return the products. To notify us that you wish to return any products please email us at help@barnflorist.co.uk
Refunds will be issued on receipt of returned products in a saleable condition. Please note that we will not issue refunds for any products that have been damaged in transit due to poor or unsuitable packing.
The cost of returning unwanted products is to be paid for by the customer. We recommend using a signed for or tracked service as we are unable to refund products that we do not receive.
Provided the products are returned to us in a saleable condition we can then process your refund. Once processed, the money should appear in your account within 5-10 days.
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