Welcome to Barn Florist Dried Florals!

Simply select the products you’d like to order and add them to your basket. When you’re happy with your selection you can review your basket and then proceed to checkout to place your order. If you’re not quite ready to place an order you can always create a Wishlist to save for a later date. This is a great option if you’re gathering ideas or planning on buying for a future event or occasion. Please bear in mind that the products you place on your Wishlist aren’t reserved so you may find that some products are out of stock by the time you come to place your order. If this happens do please drop us a line at enquiries@barnflorist.co.uk or give us a call on 01392 832022 and we’ll be happy to help in suggesting alternatives.

No, you can place orders as a guest user.

No, there is no minimum order; you can order as little or as much as you want.

Most of our products have bulk purchase deals available. We also offer accumulative discounts for bulk orders which will appear in your basket. 5% off orders over £200 6% off orders over £300 7% off orders over £400 We also offer trade discounts Please get in touch with us if you would like to find out more about our trade discount – enquiries@barnflorist.co.uk

You can cancel your order but please bear in mind that orders received before 1pm (Monday – Friday) are usually packed and collected the same day. We are unable to cancel orders that have already been shipped but you are able to return them to us for a refund. Please note we do not cover the cost to send items back to us (please see our Returns & Refund Policy for further information). Please note that cancellations will be subject to a 2% handling fee.

B Grade is one of the grades used within the floristry industry to grade the quality of flowers. A1 means good quality whereas B Grade products are lower quality but are still useable, sometimes they may need to be cut up and used in smaller sections, for which floristry skills and tools are useful. The vast majority of our products are A1 Grade unless otherwise stated. Please note that although we grade the majority of our products as best we can, please do not expect regularity or consistency on any of our products, especially when buying from different batches and particularly outside of the growing season

If you think there is something missing from your order we recommend fully unpacking and laying it all out as missing products are often hiding behind others. We sometimes pack different products together as they travel better that way. If you find there are still missing products please get in touch with us at help@barnflorist.co.uk with your order number and a list of the missing products.

When buying wholesale flowers and foliage a small percentage of breakages are unfortunately possible. We recommend that you order more than you need as we cannot be held accountable for the quantities falling short of your requirements in the event of breakages. We are happy to offer partial and full refunds for damaged products and broken stems. In the event of damage and/or broken stems, please send an email to help@barnflorist.co.uk within 48 hours of receipt of your products with the following information: -Order number -Minimum of three photos that clearly show the damage -Photo of the information on the end of the box that the products were delivered in -The name of the product and how many stems are affected -Description of the problem Please note we are unable to offer refunds for damaged products or for quality issues if you were made aware of these issues before placing your order.

As mentioned in our Care Guide, you must keep dried and preserved flowers and foliage away from water and damp environments. If your flowers have gone mouldy it might be that the vase or container that they are in wasn’t completely dry as any residual moisture can cause mould to grow. We recommend using a vase or container with a relatively wide neck to display your florals as restricted airflow can also cause mould to grow, particularly in combination with a damp environment. If they have been in a humid environment or in direct sunlight this can also cause the florals to decompose and develop mould.

Sometimes when the products have been dyed or painted they can stick together but we’ve found that if you gently roll the stems where the paint has clogged together they should come apart. If you’re still having issues or aren’t confident in separating the stems then do please get in touch with us at help@barnflorist.co.uk

With dyed, tinted or painted products there may be colour transfer so we advise wearing gloves when handling and keeping the products away from clothing or surfaces that you don’t want to be stained.

Some products are chemically bleached to lighten them. When a product has been bleached we state this in the product listing. If you find your products smell of bleach when you unpack them this smell should dissipate after a few hours.

All our products are sourced from different growers at different times of the growing season and are bought in batches. Although we grade the majority of our products as best we can, please do not expect regularity or consistency on any of our products especially when buying from different batches and particularly outside of the growing season.

A natural degree of variance can be expected against the product listing and image on our website. No credits or compensation will be issued in the event of natural variations associated with colour, stem length, bloom size, grade, shape or weight. It is also worth noting that the colour of the product in the listing can sometimes appear differently on certain computer monitors and screens. If you think we have sent you the wrong product please email us at help@barnflorist.co.uk with a photo of the product you received and your order number.

Pampas comes in a range of sizes, colours (natural and dyed) and levels of fluffiness. We grade the fluffiness and plume size of our pampas using the FLUFF FACTOR (FF) 1-6. We try to grade our pampas as best we can and provide as much info as possible but due to the nature of the product variation is to be expected. Fluff Factor 1-3 – Coarse/Grainy/Fuzzy FF1: Narrow (plume 3-5cm) FF2: Medium (plume 5-7cm) FF3: Wide (plume 7cm+) Fluff Factor 4-6 – Fluffy/Silky FF4: Narrow (plume 6cm+) FF5: Medium (plume 7-9cm) FF6: Wide (plume 10cm+)

When you receive your pampas grass stems we recommend unwrapping them outside, hold the stem just below the plume and roll the stem quite vigorously a few times between your palms to open up the plume and get rid of some loose fluff. The plumes will continue to open up over a few days. They can also benefit from a little sunshine to make them fluffy or alternatively you can use a hairdryer on a cool, slow setting to make the plumes fuller. Once the pampas is in position, hair spray can be used to fix the plumes and reduce shedding, however this isn’t recommended if the pampas is going to be repacked and sent on to your customers. Your pampas can last for many years if properly cared for.

If you are not planning on using your products straight away they can be stored for months (and sometimes years for certain products) if stored correctly, but please note that natural coloured products will fade over time. Do not store dried flowers and foliage in plastic sealed containers – cardboard or wooden boxes are preferable. We advise keeping them in the house and not a shed. Silica gel sachets can also help too in prolonging the storage life of dried flowers and foliage. If you are storing any dried seed heads, especially cereal and seed crops, ensure they are protected from mice who also like to nest in boxes of fluffy pampas, so make sure storage containers are sealed. You can use nontoxic insect repellent or cedar chips when storing dried florals to prevent insects such as moths nesting in them.

Preserved florals are often stored damp so it is normal for them to feel damp when you receive your order. They should dry out within a few hours once they are removed from the packaging. Preserved products may also have an odour at first which will gradually dissipate. Preserved florals do not react well to sudden changes in temperature and humidity and this may cause the preservative to come out of the product. If this happens it can be gently wiped off with a clean dry cloth. As with dried florals we recommend keeping your preserved florals away from water and damp environments. Also please note that preserved florals are not colourfast so we recommend keeping them away from clothing and surfaces where they could cause staining. For further information on caring for your products please check out our Care Guide or email us at help@barnflorist.co.uk